Reflections on being a 'consultant' (aka what exactly do I do?)

I wasn't always a 'consultant'. And even to this day it's a word that sits uneasy with me. At last week's CASE Europe Annual Conference I found myself sat in the main opening session next to a young lady who had never met or heard of me before. And the usual opening question came fast: "where are you from"? I found myself, as I often do, apologetically mumbling something along the lines of "Well, my company is Pickle Jar Communications, so I'm a consultant now... but I used to work for the University of Warwick and, erm, I'm speaking at the conference." Let's break this down: I start with a company name that she's probably never heard of, explain that that means I am a consultant, and then attempt to claw myself back into a place of mutual respect and understanding by pointing out that I used to work in-house too and that I must be okay because I'm a speaker. Quite frankly, what I want to scream when I first introduce myself to someone new who works in an in-house role is "I'm not going to instantly try to sell something to you. I'm here to learn and to listen too." I usually only feel comfortable at conferences after people have heard me speak as that's the point at which they realise I'm not there to give them a sales pitch, but instead I hopefully have said something valuable and useful to them - and they haven't paid me a penny for it.

This hesitancy and apologetic nature of the way I at times explain what I do stems back to the fact that I did, indeed, previously work in-house where, like everyone else, I was subject to the sales calls from the wide range of consultants and other vendors trying to get me to buy in their product or service. I know how it feels to be on the receiving end of those phone calls. I know that sinking feeling that you get when you realise the person you are speaking to in the seat next to you at the conference is someone who will at some point probably try to sell something to you (and some really don't waste any time). It sucks, especially when you don't have budget to spend or a need for the product or service. So, when I set up my business I was determined to find another way. I think I have, but I do still miss that ability to close a deal that probably is needed to make me really successful as a business owner. I find it difficult to do because it makes me uncomfortable.

I'm happy that the way in which I've managed to raise my own profile in the sector in which I work has mostly been by providing, hopefully, useful sessions at conferences (without a whiff of a sales pitch), by blogging lots on sites like this and elsewhere, by my voluntary work with the CIPR, and by creating HE Comms, a free social network for HE marketing and communications professionals to network and share ideas, best practice, ask questions etc. In short, I almost try to make up for the fact that I am a consultant who works for the sector and needs business from the sector in order to make ends meet, by giving a lot in return, and sometimes perhaps giving too much of my time for free. Granted, off the back of giving a lot of my time for free I do manage to raise my profile and ultimately win new business, so the returns are there (sometimes - not always), but I still feel apologetic about being a consultant. Why is that?

I like the wikipedia definition of "consultant" at the time of writing this. Or, at least I like this bit: 'A consultant is usually an expert or a professional in a specific field and has a wide knowledge of the subject matter.' I'm at ease with that description. I think that sums up who I am (not so much expert, but perhaps a deeper knowledge than those who work in-house have had the time to develop). And I wonder if my sense of shame (for want of a better word) about being a consultant is all in my head and simply a consequence of the sheer volume of people who whinge about 'social media consultants' and 'PR consultants'.

So, regardless of what I choose to call myself or what others might call me, I've reflected a little on what it is I do that hopefully makes me add value to the lives of those I work with and makes me love this 'job' so much:

- I offer an external perspective on marketing and communications that isn't bound to internal politics or jaded by years of being told you can't do something "because...". This is often why I am bought in to deliver high-level seminars and workshops. I am able to bring a fresh perspective.
- I provide additional resource and support on an ad-hoc basis without the client incurring another salary bill. As such, I provide support as- and when- needed. This isn't always about specific expertise, just about ability and time. The work I did this year to help put the programme together for the University of Warwick alumni day, and the work I did last year on Imperial College's undergraduate prospectus are perfect examples of that. I have the head space that some people within an organisation just don't have, particularly when it comes to projects.
- My distance from an organisation, and yet my knowledge of the sector, mean that I am able to apply proper strategic thinking to projects, again without the distractions of the 'day-job'. I am able to focus and see the bigger picture that sometimes it is difficult to see when you are working within an organisation. This was very much the case when I spent the last Christmas holidays writing an online PR strategy to support the University of Leicester with their Leicester Exchanges initiative, or when I was writing social media strategies for the University of Nottingham, Warwick Business School and Maastricht University in the past year.
- I help people come up with creative ideas by providing them with time-out and the tools and templates to think in a slightly different way about things. I hope this is what I achieve when I run workshops and seeing some of the fruits of that, as has recently been the case in chatting with people like David Girling from UEA (more on this in a later blog post), is really very satisfying.
- I spend a lot of my time focusing on key areas so I can bring specialist knowledge of my subject area, dedicating a lot of (unpaid) time to improving my knowledge and staying fresh in a way that it is difficult to do when you work in-house. In short, I act as a bit of a 'filter' or a sounding board for the sector for new developments and ideas and attempt to apply some critical thinking to that for everyone else in the sector.

People often ask me what exactly it is that I do. So, I think I can summarise this as follows:

- I come up with new ideas for marketing and communications (overarching strategies, projects and campaigns)
- I help other people come up with new ideas themselves (by providing workshops, training and coaching)
- I help organisations put those plans into action (by sometimes doing whatever needs doing: building social media spaces or sites, copywriting, managing events, overseeing a video production).

A lot of what I do could be done in-house, but people don't always have the headspace to do it themselves. And that's what I'd like to be seen as. Instead of an evil 'consultant' trying to sap the sector of its money, I'd like to be seen as a critical friend, a useful pair of hands and as an extension of the sector rather than as a 'consultant'. But I'll carry on using the word 'consultant' until I come up with something better (and before anyone else suggests it, guru is very very much not acceptable and should never be used by anybody in a job title or description). And whatever I call it, I love it. I just wish I was a little better at actually closing the deal on work instead of just having a good profile and reputation.